All FreeWing products come with a limited 2 year warranty on workmanship and to be free from major manufacturing defects to the original purchaser.
The warranty starts from the original date of purchase.
Always inspect and maintain your gear. Any items showing wear should be replaced promptly to prevent any damage to be caused due to this.
FreeWing Warranty Protocol
Please take your clean and dry FreeWing product and proof of purchase to your nearest authorized dealer, preferably the one where you purchased it from. The dealer will assess the product and process a warranty claim on your behalf with FreeWing HQ.
For all warranty claims you must provide the following at the request of the retailer where the product was purchased:
- A detailed explanation of the damage/fault and a full description of how it happened.
- Proof of purchase.
- Pictures showing the detail of the fault.
- Pictures showing the serial number of the product. (CLICK HERE)
- Pictures of the complete product.
FreeWing will make the final warranty determination.
Note: Due to the nature of winging, FreeWing is not responsible for the inherent risks/dangers involved with using our products.
NOT COVERED UNDER WARRANTY on all FreeWing products:
- Normal wear and tear including, screws, scratches and fading.
- Damage caused by extended sun or wind exposure, excessive heat, improper handling/storage, neglect or misuse.
- Damage caused by anything other than defects in materials or workmanship.
- Use in commercial, rental, teaching or instructional programs or activities.
- Warranty is void on items sold as second-hand or sold by unauthorized dealers.
- Warranty is void if any repair, change or modification has been made without authorization to any part of the equipment.
- If FreeWing deems the product as defective, the warranty only covers it’s replacement or repair.
FreeWing is not responsible for any costs, losses or damages incurred as a result of the loss of use of the product.
Wings – COVERED under warranty:
Damage due to poor or faulty stitching.
Blemishes in the printing of the wing.
Wings – NOT covered under warranty:
Normal wear and tear including handles, booms and leashes.
Damage caused by rigging with non-FreeWing components.
Damage caused by self-launching or self-landing including but limited to punctures, rips and cuts of materials or stitching.
Damage due to crashing the wing on land, water or surf.
Damage due to over-inflation or under-inflation.